Taxi Complaints

by | Dec 14, 2015 | Taxi Passenger | 0 comments

In rare cases, the service you’ve expected is not to up to standards. If you want to make a complaint regarding a taxi driver, taxi or limo company, etc, the Transport for Ireland website features a complaint, feedback from (embedded below for your convenience). Trough this form you can submit your mater to be investigated by the National Transport Authority.



Complaints in Relation to..

  • The condition, road-worthiness and cleanliness of the vehicle
  • The conduct, behavior and identification of an SPSV driver
  • Overcharging and other matters relating to fares
  • The hiring and booking of the SPSV
  • Identification and general appearance of the SPSV

Before you make a complaint….

..have the following information on hand:

  • Journey information (date, time, number of passengers, a digital copy of the receipt for uploading,)
  • Taxi information (taxi license number, taxi driver number and/or name if known, vehicle registration number, make and model if known)
  • Details of booking

Lost Property

An Garda Síochána is responsible for lost property handed in by SPSV operators. If you lost your phone, wallet, or any other valuables in a taxi, you can follow the advice on this page: lost property

Road Traffic Offence

If your complaint is about a road traffic offence involving a taxi, please report the incident to the nearest Garda station. For Garda station contact numbers please click here.

Criminal Nature Complaints

If the matter to which your complaint relates is of a criminal nature, you should contact An Garda Síochána. In an emergency ring 999 or 112.