taxi complaints

Taxi Complaints

In Taxi Passenger by PSV

In rare cases, the service you’ve expected is not to up to standards. If you want to make a complaint regarding a taxi driver, taxi or limo company, etc, the Transport for Ireland website features a complaint, feedback from. Trough this form you can submit your mater to be investigated by the National Transport Authority.

Complaints in Relation to..

  • The condition, road-worthiness and cleanliness of the vehicle
  • The conduct, behavior and identification of an SPSV driver
  • Overcharging and other matters relating to fares
  • The hiring and booking of the SPSV
  • Identification and general appearance of the SPSV

Before you make a complaint….

..have the following information on hand:

  • Journey information (date, time, number of passengers, a digital copy of the receipt for uploading,)
  • Taxi information (taxi license number, taxi driver number and/or name if known, vehicle registration number, make and model if known)
  • Details of booking

Lost Property

An Garda Síochána is responsible for lost property handed in by SPSV operators. If you lost your phone, wallet, or any other valuables in a taxi, you can follow the advice on this page: lost property

Road Traffic Offence

If your complaint is about a road traffic offence involving a taxi, please report the incident to the nearest Garda station. For Garda station contact numbers please click here.

Criminal Nature

If the matter to which your complaint relates is of a criminal nature, you should contact An Garda Síochána. In an emergency ring 999 or 112.

Complaints form

Before continuing, please be advised that only matters that fall within the jurisdiction of the National Transport Authority can be investigated. If you were not a passenger in the SPSV, it may not be possible to investigate your complaint.