PSV Customer Complaint Form
Have a complaint to the Commission for Taxi Regulation? Here you can download or print the incident report / complaint form. This form may be used to submit a complaint or information regarding any perceived breaches of SPSV regulations. So that we may identify the individual involved, you will need to provide the licence number of either the driver or vehicle, or both. In most cases a description of the vehicle will not be sufficient for a prosecution. Most of the trips people will take in taxis, hackneys and limousines will meet a high standard. However, there can be rare occasions when you are not happy with the service. If you are not happy with the standard of a SPSV service or vehicle, or if you feel you were overcharged or unreasonably refused service, you can make a complaint.You need to return the completed form to: The Commission for Taxi Regulation, Complaints & Enforcement Department, 35 Fitzwilliam Square, Dublin 2, Ireland
What complaints does the Commission for Taxi Regulation deal with?
Under Section 51 of the 2003 Taxi Regulation Act, the Commission for Taxi Regulation is responsible for the following complaints:- Complaints in relation to the condition and cleanliness of the vehicle
- Complaints in relation to the conduct and behaviour of a SPSV operator or driver
- Overcharging or other matters relating to fares
- Matters relating to the hiring of an SPSV
